Our Location
Plot 12, Kampala Road
Nakasero, Kampala
Uganda
Phone Number
+256-XXX-KAKU (5258)
+256-700-123-456
Mon-Fri: 8AM-6PM EAT
Email Address
info@kakuqms.com
support@kakuqms.com
sales@kakuqms.com
Send Us a Message
Our Location
Support Information
Our support team is available to help you with technical issues, system questions, and implementation guidance.
Support Hours
| Monday - Friday | 8:00 AM - 6:00 PM EAT |
| Saturday | 9:00 AM - 1:00 PM EAT |
| Sunday | Emergency Only |
| Emergency Support | 24/7 via Phone |
Our Regional Offices
Kampala Headquarters
Plot 12, Kampala Road, Nakasero
Our main office serving Uganda, Rwanda, and Burundi with full sales, implementation, and support teams.
+256-XXX-KAKU
uganda@kakuqms.com
Nairobi Office
Westlands, Nairobi, Kenya
Serving Kenya, Tanzania, and Ethiopia with dedicated implementation consultants and support specialists.
+254-XXX-KAKU
kenya@kakuqms.com
Kigali Office
Kacyiru, Kigali, Rwanda
Specialized team focusing on pharmaceutical and healthcare sector clients in Rwanda and DRC.
+250-XXX-KAKU
rwanda@kakuqms.com
Frequently Asked Questions
We guarantee an initial response within 2 business hours for priority support cases and within 24 hours for standard inquiries. Emergency support is available 24/7 for critical system issues affecting production environments.
Yes, we provide on-site implementation services for all enterprise clients. Our implementation consultants will work at your facility to ensure proper system configuration, user training, and go-live support. Remote implementation is also available for smaller deployments.
Custom development requests can be submitted through our sales team or via the contact form. We evaluate each request based on regulatory requirements, technical feasibility, and alignment with our product roadmap. Custom development typically requires a separate statement of work and timeline.
We specialize in pharmaceutical, manufacturing, food processing, healthcare, and medical device industries. Our QMS solutions are designed to meet regulatory requirements including FDA, ISO 9001, ISO 13485, and GMP standards.
Yes, we provide comprehensive training programs including on-site training, virtual sessions, and self-paced online courses. Each implementation package includes user training, administrator training, and ongoing training for new features and updates.